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FAQ
What is your cancellation policy?
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Providing outstanding service is the core of our business. Because services are reserved especially for you, I ask that you notify me 24 hours in advance to change or cancel appointments without penalty. Without 24 hour notice, I reserve the right to charge a fee of 20% of the price of the cancelled service, and 50% of the service in the event of a “no-show.” I thank you in advance for your cooperation and understanding.
Are appointments necessary?
I highly recommend making appointments in advance, but feel free to call on short notice, as I may have an opening or cancellation.
How does the tipping process work? What is normal?
My prices do not include gratuities for services. Tipping is optional, but if the service meets or exceeds your expectations it is definitely appreciated. The industry standard is 15 – 20% of your total service fee.
Do you accommodate late arrivals?
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I strive to provide services to all of my clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. In the event that you are running late, there is a 10-15 min grace period. However; as a courtesy to other clients, I can only conduct your session within your scheduled appointment and reserve the right to reschedule your appointment.
What methods of payment do you accept?
Cash, checks (local only), Venmo or Zelle payments preferred. Can also accept Visa, Mastercard, and American Express.
What should I wear for a salon visit?
No special clothing is required; come as you are! You will be provided with a drape and towel to protect your clothes. If you are getting a color service, please refrain from wearing white. Although I will do everything I can to keep color from getting on your clothes!